| Harold Washington College Office of Information Technology - Frequently Asked Questions |
| FAQ's Page One | FAQ's Page Two |
| Adaptive Technology for People with Disabilities: |
| Question: Does Harold Washington College OIT provide service to people with disabilities? |
| Answer: Harold Washington College OIT provides adaptive technology for people
with disabilities in each of its computer classrooms located on the fourth floor of the Harold Washington College campus.
Software applications that have screen magnification and screen reading software include Jaws,
ZoomText, Magic, Dragon Naturally Speaking and Read & Write Gold Text Help. Harold Washington College OIT
also provides technical assistance for our Disability Access Center Computer Classroom located in
room 107 for students with disabilities for testing and training purposes.
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| Computer Accounts For Students: |
| Question: Can Harold Washington College students get an email account through the Harold Washington College OIT department? |
| Answer: No. Students are assigned a campus email account automatically
after officially registering at Harold Washington College, and may access their email account via the City Colleges
of Chicago (CCC) Student Email website at http://student.ccc.edu.
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| Computer Classrooms: |
| Question: Where are the Harold Washington College computer classrooms located on campus, and what are their operating hours? |
| Answer: Select the Harold Washington College OIT "Computer Classrooms" website link for
detailed information about location and operating hours for the Harold Washington College computer classrooms.
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| Question: How can I schedule a computer classroom for my class? |
| Answer: To reserve a computer classroom, please contact Harold Washington College
Computer Classroom Director Vincent Wiggins (Email: vwiggins1@ccc.edu; Phone: 312.553.5655; Room 404). You
may also visit our "Reserve A Lab" website link to submit your computer classroom schedule
request online.
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| Issues With Computers in Open Computer Areas On Campus: |
| Question: If there is a problem with one of the computers
in the open computer areas (i.e., 2nd floor atrium area, lounge areas on each floor), who should I
report the problem to?
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| Answer: Contact the Harold Washington College OIT helpdesk at 312.553.3030 or send an email to
hwc_helpdesk@ccc.edu.
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| Macintosh Classrooms Support: |
| Question: Do you have Macintosh classrooms or support Macintosh computer related
issues on campus?
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| Answer: Yes. Contact the Harold Washington College OIT Macintosh coordinator, Dawn Roberts, at
312.553.3066. You may also stop by room 814 at the Harold Washington College campus during the hours of 8:30am to 4:30pm
(Monday, Tuesday, Wednesday, Friday), or during the hours of 10:00am to 6:00pm (Thursday). Email contact
information is droberts26@ccc.edu.
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| Print Accounts: |
| Question: Who is entitled to have a print account at Harold Washington College, and can I get
one through Harold Washington College OIT?
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| Answer: Print accounts at Harold Washington College are only available
to Harold Washington College students by visiting the Computer Assisted Instruction Classrooms in room 404, the English as
a Second Language computer classroom in room 310, or the Harold Washington College Library in room 501.
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| Wireless Access Information: |
| Question: Is there wireless access at Harold Washington College? |
| Answer: The Harold Washington College Campus Wireless Network is secure and is available to
faculty and staff only. For wireless network information, please contact the Harold Washington College Help Desk.
Note: The installation of non-CCC managed wireless access points on the Harold Washington College campus is
not permitted.
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| Note: The installation of non-CCC managed wireless access points on the Harold Washington College campus is
not permitted.
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