| Harold Washington College Office of Information Technology - Frequently Asked Questions |
| FAQ's Page One | FAQ's Page Two |
| Technical Help: |
| Question: Where can I get technical help? |
| Answer: You can contact the Harold Washington College OIT department via phone at 312.553.3030,
stop by our office in Room 403 or send email to hwc_helpdesk@ccc.edu.
The Harold Washington College OIT hours of operation are from 8:00am to 7:00pm from Monday to Friday, and from 9:00am to 4:00pm
on Saturday's. After hours support is provided by the District Office IT department via phone at 312.553.2600.
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| Email Accounts/Other Email Related Services: |
| Question: Do I have to request accounts for email and other services? |
| Answer: Novell accounts are automatically created for you when you
begin working at Harold Washington College. Novell accounts will allow you to log onto Faculty/Staff accounts such
as GroupWise email, the CCC network, PeopleSoft and Blackboard.
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| Question: What is my Novell username and password? |
| Answer: You can retrieve your Novell username and password at
http://myfaculty.ccc.edu
website. If you cannot retrieve your account information, you should contact the Harold Washington College Help Desk at
312.553.3030.
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| Question: What is my email username and password? |
| Answer: Your email username is the same as your Novell username. Your initial
password is your employee ID number.
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| Question: How can I access my email? |
| Answer: Your CCC email account can be accessed using the GroupWise client (on
campus), or via the Internet at http://email.ccc.edu.
The personal computer in your Harold Washington College office has a preconfigured GroupWise client installed. Note: If this
is not the case please contact the Harold Washington College Help Desk at 312.553.3030.
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| Question: How can I change my initial email password? |
| Answer: Please login to your email account at http://email.ccc.edu,
and click on "Tools", and then click on "Options" and then double-click the "Security"
icon.
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| Question: What do I do if I forgot my Novell or email password? |
| Answer: If you forgot your email account password, please contact the Harold Washington College Help
Desk at 312.553.3030. If you forgot your Novell account password, you can retrieve it at http://myfaculty.ccc.edu.
Note: If you do not remember the answer to your challenge question, then contact the Harold Washington College Help
Desk at 312.553.3030.
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| Personal Computers For Faculty: |
| Question: Will I have a personal computer in my office? |
| Answer: If you are a new staff member please contact your department supervisor for a new personal computer. |
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| Faculty/Staff Access To Network Storage Space: |
| Question: Do I have access to network storage space? How much? How do I access it? |
| Answer: Faculty and staff are provided secure personal space (H: drive)
on the network. Each account comes with an initial 150 MB of storage space (150 MB is just
a starting point and can be increased). If you cannot access your H: drive from your office computer,
please contact the Harold Washington College Help Desk at 312.553.3030.
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| PC Software Installations/Requests: |
| Question: I need specific software on my PC. How can I get it installed? |
| Answer: Communicate your software needs directly with the Harold Washington College OIT department in Room 403. |
